Some of the Webmatics services and plans come with a 30 day money back guarantee. If you are not completely satisfied with our services within the first 30 days, you will be given a refund of the contract amount excluding setup fees (if any) and overages.

The following services are covered under our refundable policy:

1) Email Hosting

2) Mail Hosting

3) WEB Hosting

4) ADSL

5) Dial-Up Accounts

The following services are not covered under our refundable policy:

6) Vodacom 24 Month Contracts

7) iBURST 24 Month Contracts

8) Domain Registrations

9) Premium Rated SMS Numbers 12 Month Contracts

10) WEB Design Services

All cancellations must be forwarded to support@webmatics.co.za. The cancellation needs to be acknowledged by Webmatics in writing. The monies owed for set-up and usage will be deducted and then outstanding balances will be transferred into your account within 180 days. Credit card service accounts on cancellations will receive there final transaction payout 6 months after cancellation date. This is due to the fact that banks can have charge backs from the credit card owner for up to 6 months.